Fees

HomeElectricityFees

Utilise Limited, trading as Opunake Hydro

Schedule of fees

 

Electricity Fees

Meter fees


Meter reading visit

(for final, special and non-scheduled meter reading visits)

$25


Meter inspection or call out

(Meter change, relocation, inspection and test)

POA


Smart meter reconnection

(For reconnection of a smart meter still on site)

$35



Administration fees



Credit Card Service Fee

(For all payments made by credit card)

1.5% of invoice total


Payment dishonour

(For direct debit payments dishonoured by the bank)

$15


Debt collection

(Including debt collection agency fees and legal fees)

All costs


Invoice copy

(Where a physical or electronic copy of a bill is to be re-sent)

$5



Service fees


Service fee on default price plans

(such as expired fixed term contracts, standard prices)

1.5c per kWh



Switch out fees

(for switch-outs not on fixed price contracts)

$40 per ICP


New connection or livening

(A fee may apply)

POA


Capacity upgrade / downgrade

(A fee may apply)

POA


Reconnection

(During business hours) 

$95


Disconnection

(Outside business hours) 

$95


Reconnection

(Outside business hours)

$130


Data consumption request

(for requests other than through Part 11 of the Code)

1-10 ICPs $180

 >10 ICPs POA



Broadband fees

Installation Fees



ADSL/ VDSL connection only

(No site visit required (remote connection) 

$19.02


        UFB transition cost

 

New UFB connection: any costs over this amount are advised and require customer or building owner acceptance before any installation work can proceed.

1 month’s access fee


         Connection & Wiring

 

This cost applies to all new ADSL connections only.
New VDSL connections are ordered with Connection and Wiring but no connection fee applies for the 12 month contract period

$328.68


        Disconnection fees – Copper Connections

 

Disconnection fee - VDSL
(applies if cancelled within 12 months and includes address moves)

$328.68


        Disconnection fees – UFB

 

Disconnection fees – UFB

Monthly access fee x remaining months


Broadband service fees



Abortive End User Site Visit fee

 

$116.44


        No Fault Found Fee

 

(Please note additional charges may apply).

POA


         All other fees

 

(passed on at cost)

POA




 

Fees include GST.

    • Service fees are effective from 15 November 2016 and replace all previously notified or published fees.
    • Additional fees may apply for certain areas and/or complex work required. Conditions apply, some services may not be available in all areas.  
    • The provision of all services, fees and their descriptions, are subject to the Utilise Limited’s published Standard Terms and Conditions which shall take precedence at all times.